Review of Hal International Cargo Agency

We have been using your agency many times and it was very good/excellent. Until now, because our goods were shipped from jeddah and the number was
given and it is has now been more than 20 days ,the cargo can't be traced and they couldn't find the AWB.

We have called the agency many times and they cannot explain to us why. Please
check and lets know a.s.a.p..because our kids are waiting to use it for Eid.

Thank you in advance.