Review of SPRINGS WATER FACTORY CO. LTD.

I have problem with delivery. Am an old cutomer S********. for years i had no isssues but last 7 months is a big difference. The delivery man keeps forgetting my house even after repeated reminders. Does not pick his phone ******** at all. How can i solve this problem. He comes to my friends house opposite building but does not climb few staircases to my house. I am fed up. My last delivery was a month back and since then i have been calling him. Also we do not know if he will come on thursday evening or saturday morning. I hVe pre purchased coupons and cant change to another company. My address door no 3, 2nd floor, alsafwa stree, 20th road, tuqbah. Can spring management help me pls. Tks