OASIS Net Link Ltd. - Jeddah, Saudi Arabia

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BPO – Call Center
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Odoo
Oracle
NEXT GENERATION ICT SERVICE FOR BUSINESS MANAGEMENT
Dedicated Team for your Company. Ready to manage services and supports 24x7
ABOUT CAPABILITY
a 2 z customization hardware and software solutions
Responsible for day to day functioning/administrative work including production floor management. Keep a track of agent's performance & shares the feedback on regular basis. Weekly review with team Members and draw plans for areas of opportunity. Meeting all the defined KPIs for them (Attrition, Productivity, Process Improvement, Quality Parameters). Develop individual development plans for the agents for Performance  

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Enhancement. Monitoring agent's calls to provide feedback & coaching. Taking escalated Supervisors calls. Recognize and reward excellence whilst being uncompromising on poor performance. Ensure Attendance, Schedule Adherence and quality of the calls is in compliance with predefined parameters. Compile and provide the relevant process reports on daily/weekly/monthly basis as per business need.


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BUSINESS PROCESSING

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CALL CENTER

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ERP MANAGE SERVICES

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INTERNET AND TELEPHONE
Customer List
Client Client Client Client Client
Dedicated Team for your Company. Ready to manage services and supports 24x7
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Back Office Services Executive OASIS Net Link Ltd. View all jobs of this company Vacancy 250 Job Responsibilities Call Center Back office Management IT support, Data entry Online Customer Contact Digital Marketing, etc. Employment Status Full-time, Part-time, Internship Educational Requirements Master of Arts (MA) in English, Diploma in Engineering in IT or CSE, O Level, Read more about Join Us[…]


Plot-23(7th Floor), Road-03, Block-A, Section-11, Mirpur, PS-Palabi, Dhaka, Bangladesh
info@oasisnetlink.com
+8809639171827-30
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